An IT managed service provider (MSP) is a third-party contractor that delivers network-based services, applications and equipment to enterprises, residences or other service providers.
When a company subscribes to a managed service, a service provider manages the network equipment and applications on the customer premises according to the terms of a service-level agreement (SLA) established to meet the company’s unique business needs. Some managed services are also hosted, meaning that the service provider hosts the equipment in its facility instead of the customer’s, and delivers services to company employees over the wide area network (WAN).
Managed service providers sometimes are referred to as management service providers. In the past, management service providers was used to describe infrastructure services delivered on a subscription basis, but with the advent of cloud computing, managed IT services and management services have become synonyms.
Today, most of the IT companies promote managed services, because it puts the IT support company on the same page as the business they are serving. For small and medium-sized businesses (SMBs), managed services provide enterprise class capabilities for a predictable monthly fee—without requiring a large, initial capital investment. Companies that outsource their IT functionalities enjoy high levels of network support and availability; enable internal IT staff to focus on strategic activities instead of network support, and pay only for the networking services that they need.
More benefits of Managed IT Services are:
1. Increased operational efficiency.
2. Reduced operating costs.
3. Cost-effective access to enterprise-level support.
4. Minimized downtime.
5. Allows the focus to be on running the business, and not the technology.
6. Peace of mind from knowing that the network is being monitored 24x7x365
As published on: Techtarget
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