Computer Repair Shops Vs Managed IT Services | Telx

How is Managed IT Service Different from Regular Repair Shops?

How is Managed IT Service Different from Regular Repair Shops?

Managed IT Service has become something of a buzzword recently, but are you confident you know what makes it different from your old IT service? As businesses face challenges scaling and managing their IT infrastructure, many move towards outsourced IT management to improve operations and cut expenses. The Managed Service Providers (MSPs) take responsibility for everything from desktops to servers and more.

When you outsource your IT services, there are two ways you can go: proactive or reactive.

  • A proactive approach consistently monitors and improves your system to keep everything running smoothly. Regular updates and system monitoring allows the service provider to identify problems and resolve issues before they affect your business.
  • A reactive model sets up your services, but then does not do any work until something happens. Then you are in crisis mode, and paying an hourly rate to resolve the issue.

Regular, or standard, IT service like a computer repair shop follows a reactive approach. Their focus is on recovering from issues rather than avoiding them. This is where the vendor makes their money, so they are not incentivized to resolve your problem quickly. Even if they are quick to respond, there is an inevitable reduction in system performance while you wait for the problem to the fixed.

Managed IT service is a scalable, proactive approach to managing your IT needs. It can range from managing the security and backup to a fully outsourced department, eliminating the need for an in-house IT position. They build their business on a performance guarantee, meaning their profits are dependent on keeping your network safe.

Computer Repairshop vs managed IT Service

Benefits of Managed IT

One of the biggest benefits of Managed IT Services is discovering and fixing problems before they negatively affect your business. A well maintained, proactively serviced computer network will always run better than one that is not.


When you consider the costs of system downtime plus repairs, managed IT services are actually more cost effective than standard IT service. Whether you require cost-effective access or enterprise-level support, you can control and even reduce your overall operating costs with a flat monthly fee.


Remember the first time you did, well, anything? How did it go? How long did it take? Dealing with issues in an area you are not an expert in is stressful. Managed Service Provides have the knowledge and experience of supporting many networks., and remote monitoring and help desk services can have you up and running in minutes. Having an expert deal with IT issues frees you to focus on your business, so you are more efficient.


Telx Computers partners with the elite security providers that proactively manage and maintain critical components, such as firewalls, and can employ antivirus and malware suites to protect your network. They can also provide services that automatically backup your files, and business continuity services to get your business up and running in minutes.


When you hire a managed service provider, they assume ongoing responsibility for 24-hour monitoring,  help desk management and/or problem resolution of your business’ IT system. You can budget expenses and hold someone accountable for the results.

So, is Managed IT Right for Your Business?

Check all that apply:

___ Your business depends on maintaining uninterrupted IT service.
___ You realize the hourly cost of downtime and business interruption is greater than a technician’s hourly rate.
___ You understand what it costs your company when you are not focused on your top priorities.
___ Your career goals do not include messing around with IT issues. (You do not want to be in the IT business, you do not want to deal with IT, you just want it all to work!)

If you checked any of these, than Contact Telx Computers, and let us streamline your IT needs.

Or you can wait ‘til it breaks…