Microsoft Exchange and its client application Outlook are the world’s most popular business professional email messaging applications popularly used by large companies and enterprises around the globe. Typically, Microsoft Exchange was only within the reach of companies with dedicated IT and Network departments serving a large number of office based employees and with large IT budgets. However, Telx Computers, IT support in Miami, has now put MS Exchange within the reach of SMB’s by removing many of the barriers to entry by providing a Microsoft Exchange hosted service. But, what does this mean for the SMB?
Telx Computers announcement of a hosted Exchange service must be great news for SMB’s in need of an enterprise class messaging service. Hosted Exchange mitigates many of the disadvantages that SMB’s encounter in the field of email and messaging when compared to their larger competitors. It provides the same productivity boosters as, synched email, files, contacts and calendars which when combined with mobile device support provides remote or out of office workers with immediate updates. Currently where iPhones, Android and Blackberry smartphones are ubiquitous, constant connectivity is assumed, as is immediate delivery and receipt of email. Customers and clients assume that their email messages have been delivered to the intended recipient even when that person is out with the office, and even out with regular working hours. This twenty four hour connectivity is now considered the norm, and as such a necessary feature for any internet savvy company. Additional Exchange features allow for easy and secure collaboration with co-workers and customers, again this ability to collaborate with clients is another feature that has come to be expected. Indeed most of these features are not just convenient but vital now in conducting business in the internet age. However, probably the most compelling reason for adopting a hosted Exchange service lies within the Exchange administration service itself. Microsoft Exchange is a server platform and it provides a point of central administration where the Exchange administrator can perform housekeeping and configuration tasks, set spam and security features, such as antivirus, create accounts or mailboxes, create new groups, suspend others, and generally maintain the integrity of the service. However, this is one of the strongest reasons as to why an SMB would wish to go for a hosted service rather than take it in-house. The administration of Exchange, the configuration, housekeeping and backups, is a skilled and often daunting task and is not one an SMB would normally wish to undertake. In addition, the SMB has the reassurance with a hosted service that the burden of server administration and backup is no longer down to them. Exchange Email administration and support is not something that a SMB can take lightly, losing email for even a day can cause the company, clients and customers havoc, and lose everyone business. Telx Computers, a Miami tech support company that specializes in IT and computer support and repair, monitors and administers the servers 24/7 as well as provide the reassurance to their clients with online remote and if necessary onsite technical support.
From the SMB perspective Exchange has always been a professional server application requiring expert knowledge to install and administer. Support can be daunting, expensive, and normally out with the budgets or expertise of SMB’s. However, Telx Computers announcement that it is to provide a hosted Exchange service on its own servers, will be great news for the SMB community. Telx Computers has removed the burden and expense of running Exchange, but provides the SMB an enterprise-strength messaging service at affordable price.
Contacts: 1.800.MY TELX 4 (698.3594), or sign up for a live chat and a free estimate by visiting telxcomputers.com