Dedicated IT Support
24/7 Server Monitoring SolutionWe catch problems before they get to youOutsourced IT support gives businesses access to experienced IT professionals without the cost of hiring a full in-house IT department. At Telx Computers, we provide outsourced IT support for businesses throughout Miami and South Florida, including proactive monitoring, cybersecurity, help desk services, network management, server support, and rapid technical assistance. Our goal is to keep your business secure, productive, and running without interruption. Our outsourced IT support team also provides technician staffing, network administration, strategic IT consulting, server management, cybersecurity, cloud support, and customized technology solutions designed for growing businesses.
Businesses rely on our outsourced IT support to improve productivity, strengthen cybersecurity, and reduce costly downtime. Instead of waiting for problems to occur, our engineers proactively monitor your systems and resolve issues before they impact operations, and provide fast remote or on-site support whenever needed.
Whether you operate a small business or a growing enterprise, our outsourced IT support services provide reliable technology management without the cost of maintaining an internal IT department. Contact Telx Computers today to discover how our team can become your trusted IT partner.
Why Choose Outsourced IT Support?
Companies choose outsourced IT support because it reduces operating costs while giving them access to experienced IT professionals. Instead of hiring, training, and managing an internal IT team, businesses can rely on certified engineers who provide proactive monitoring, cybersecurity, help desk support, cloud management, and rapid technical assistance.
We also recommend following Microsoft’s Microsoft 365 security best practices.
Key Benefits
Large Projects
Telx Computers’ Outsourced IT Support Services provides the additional support needed the full time onsite technician, such as sending extra technicians to the site and answering multiple remote support requests, to help minimize downtime and expedite large projects while maintaining daily IT tasks.
Absent/Vacation
Every IT Admin needs time off or an occasional sick day. Telx will supply a replacement technician that is familiar with the current network, daily IT routines and tasks. Your business will always stay with the outsourced IT support it deserves!
Hiring
Telx will prescreen applicants to ensure each candidate has the knowledge to supply you with the right solutions. Once we feel we have found the right fit, we will then meet with your management team to make sure that there is the right chemistry. Telx will also supply your company with a transitional IT admin, so that a day doesn’t go by without Onsite IT support.
Training
Telx will provide a full detailed training and an overview of your network infrastructure to any new IT personnel. Whether you hire from within or not, your management team will not have to waste time on bringing the IT admin up to date.
Customized Packages
Every company, like every person, is different. We will build a package that best suits your company, according to your budget.
One tech, many minds
Enjoy the confidence of a fulltime onsite IT support knowing each technician is backed by Telx Computer’s years of IT knowledge. The technician in your office will be able to brainstorm and consult as needed with the Telx IT staff.
Parts Replacement
Telx full IT lab that is equipped with top of the line parts ready for all of your IT needs. We have all off the software, hardware, and tools needed for any IT request, hardware issue, or upgrade that your company may have.
Software Infrastructure
Telx has invested efforts to provide the latest IT software needed to run an IT business. Your IT administrator will always be connected and have full access to Telx’s IT Help Desk ticket system and Server Monitoring system.
Daily tasks and projects
Our IT Director will provide him with daily tasks and projects to make sure your network is always well maintained and organized. We will provide monthly or quarterly reports on maintenance projects.