When a situation cannot be resolved remotely, Telx will schedule a site visit from one of our IT service professionals. 5 hours monthly are Included within your IT support package.
Our IT team is available 24/7 through our email system, we welcome you to email us as many times with any questions or concerns, we will open a service ticket and contact you if needed to resolve the issue.
Need to talk to someone? No problem! Enjoy unlimited access to our engineers any day.
In just 2 minutes, our Remote Support team can connect to your workstation and troubleshoot with you. One click and we will share your screen. Yes, that quick!
Service ticket submission is easy. You can email us, call us, or use our website, TelxComputers.com. Just click on “Support Ticket” on the top right corner, enter your information and our IT staff will contact you to resolve the issue.
We actively monitor your server and network to help minimize your down time and crashes. Our proactive support maintenance ensures we get the problem BEFORE it gets to you.
Every morning, our IT staff will monitor and verify that the backup from the night before was completed successfully on your server.
Telx is a Microsoft Gold Partner and Office specialist, we will troubleshoot with any Microsoft office product you have or answer any questions about your office products.
Our mail servers are secured with the latest spam control and anti-virus scans, to make sure emails will get to you clean and spam free. One FREE domain and POP hosted email server is included in every IT support package.
It is important to regularly update anti-virus software. As viruses get pushed to the web, our Technicians will alert and contact you to have those updates installed.
One of our engineers will connect remotely to your server and make sure that your server is secure, that your hardware and software are running with no errors and of course that it has enough disk space to run your business continuously.
Windows updates are essential to run your operating system safe and secure. We will schedule with you to run and install updates as they are available form Microsoft corporation.
After hours support is available through our automated phone system after 6:30pm Monday-Friday, and on weekends. Our after hours support technician will assist you in case of an emergency. (Additional charges may apply)
Our state of the art monitoring system and command center is available to all our valuable customers. Anyone can say they monitor your network for you, but the Telx Computers monitoring system is an entirely different experience.