 |
 |
 |
 |
| On Site Technician
Support |
Include up to 1 Service
Hour/Month |
Include up to 3 Service
Hours/Month |
Include up to 5 Service
Hours/Month |
| E-Mail Support / Unlimited |
 |
|
|
| Phone Support |
 |
Up to 20 Hours |
Unlimited |
| Remote Support |
|
Up to 20 Hours |
Unlimited |
| Proactive Support |
|
|
|
| Network & Servers Monitoring |
|
|
|
| MS Office Training & Troubleshooting |
|
|
|
| MS Office Training & Troubleshooting |
|
|
|
| Server & Workstations Virus Update |
|
|
|
| Servers Monthly check up & Maintenance |
|
|
|
| Servers Monthly check up & Maintenance |
|
|
|
| Night/Weekends only Emergency
(excluding Mon-Fri9-6) |
|
|
|
| Servers Daily back Up check up |
|
|
|
